Shipping policy

Shipping Policy

At Soul Customs, every product is custom-made with care and attention to detail. Because each item is specially created for you, processing and delivery times may vary slightly depending on order volume and customisation requirements.

Processing Time

All orders are made to order. Once your order is placed, our team begins crafting your personalised product. Please allow 2–4 business days for production before shipment. During peak seasons or high-demand periods, processing time may be slightly longer.

Estimated Delivery Time

India Orders:
Delivery typically takes 8–10 business days after dispatch.

International Orders:
Delivery usually takes 2–3 weeks after dispatch, depending on destination country and customs processing.

Shipping Notes

• Delivery timelines are estimates and may vary due to courier delays, customs checks, or unforeseen circumstances.
• Once your order is shipped, you will receive a tracking link via email or SMS (if provided).
• Soul Customs is not responsible for delays caused by courier services, customs clearance, or incorrect shipping details provided at checkout.